Acanac is committed to protecting your privacy. We are compliant with federal legislation that has been designed to protect you and your personal information. Our privacy policy is based on the 10 standard Privacy Principles included in Schedule 1 of the Personal Information Protection and Electronic Documents Act, also referred to as PIPEDA.
The vast majority of all personal information will remain in Canada. Most storage and processing is done within Canada. However, in some circumstances, our partners and service providers make it necessary to transfer some personal information to third parties that may operate or store information outside of Canada. Some overflow of calls may be routed through a third party call center partner located abroad in Egypt and our cloud service providers may host data on US based servers.
We generally prefer to route communications within Canada. For example, we have significant presence at TorIX (the largest Canadian Internet Exchange Point) and a multitude of private domestic interconnects. However, it may be necessary to route communications through non-domestic routes (such as the US). The routes we use will depend greatly on the origin, destination and availability of Canadian connectivity.
Acanac is active in ensuring that your personal information is protected against unauthorized access or misuse. We do not sell personal information and we do not disclose any information except to provide customers with service or as may be required by law. If we are required to provide information to a third party, we only do so in accordance with our stated policies and ensure that it is afforded an equivalent level of protection as that offered by PIPEDA.
If you have any questions concerning the use of your personal information, you may call us at 1 866-281-3538 and speak to one of our customer service representatives.
To view the full Acanac Privacy Policy click here
A1. |
Acanac offers a variety of services to many different types of customers. Therefore, it is important to recognize that not all of the information listed here will apply to you. Carefully identify the services that you subscribe to and keep those in mind as you read through this disclosure. If you are uncertain, or would like assistance with interpreting how these answers pertain to your particular account, please do not hesitate to contact our Privacy Office. |
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A2. |
We may collect and retain logs of IP addresses in a number of ways;
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A3. |
Basic subscriber information consists of name, phone numbers and addresses. |
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A4. |
Other subscriber information will include any information that you have provided us as well as any unique identifiers that we may have assigned to you in the course of providing you service. This may include: your account number, order numbers, services, rate plans, addresses (includes; previous, billing, service, shipping, 911), published 411 & white pages information, assigned SIP user ID, hardware MAC addresses, hardware authentication credentials, billing and payment history, debit or credit card information used for payment, modem settings, current or previous service providers, whether you have a purchased or rented modem, security questions and answers, customer provided labels, call forwarding numbers, static IP address (if assigned), email addresses, usernames and relevant passwords. |
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A5. |
We may collect and retain telephone call records in a number of ways;
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A6. |
We may collect and retain emails or other written communication in a number of ways;
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A7. |
In order to better understand our network usage patterns and enable us to make technical and business decisions to help us improve our products and services, we have equipment that allows us to perform network traffic analysis.
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B1. |
Past inventories of personal information suggest that some information may have never been subjected to scheduled or automated destruction activity whereas the retention of other data may depend on legal, storage or system performance requirements. |
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B2. |
Acanac has been actively and aggressively making continuous improvement in this area. Our network teams, with input from the privacy office, are currently involved in a large number of projects with the objective of consolidating systems, applications and databases. We are upgrading our equipment, routing and network management tools and practices. As a result of these changes, we have identified and implemented new and effective automated destruction schedules for some of the data we collect whereas we have yet to implement these automated schedules for other types of data. |
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B3. |
To better understand how this may apply to you, please refer to the list below:
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C1. |
In order to provide you with telecommunication services, we may disclose certain subscriber, device and preference information to the incumbent carriers or other telecommunication service providers. This may include name, address, telephone number, modem MAC address, internet product, connection information, previous carrier, and confirmation of your consent or the nature of any service problems you have reported. These disclosures are necessary in to order to provide you with our service and are provided for in our terms & conditions of service, privacy policy and our acceptable use policy. |
C2. |
Using some of our services may identify you as a Acanac customer to other people when you contact them. |
C3. |
In order to resolve billing and collections on past due accounts, we may provide a collection agency with subscriber information, account balance and service order details. |
C4. |
If you make a complaint to a third party such as the CCTS or Better Business Bureau, Acanac may address and respond to that third party and provide them with any personal information or details they request. |
C5. |
We may provide information about your account to people you have expressly consented to adding as an authorized contact on your account. |
C6. |
For any of our home phone subscribers, in order to provide you with 911 emergency services, we may disclose the name and address you have registered with us to our 911 service provider. In the event of an emergency, this information is provided to emergency services, including law enforcement. |
C7. |
We do not sell your personal information for marketing or any other purpose. |
C8. |
Acanac may release information to third parties, law enforcement or other government agencies on receipt of a valid production order. We do not charge to process these requests. It should be noted that Acanac has a public record in opposition of a motion to compel Acanac to disclose personal information about some of its customers to a third party. |
D1. |
Depending on the nature and volume of the information you are requesting, it may take as long as thirty days from the date the request is received. In most cases, requests are fulfilled within 5 business days. There may be a cost associated with obtaining some records. |
Online privacy is a serious concern. We want your visit to our website to be a safe and meaningful one.
This Website Privacy Notice is intended to inform you of the different ways Acanac may use, collect or store your personal information while visiting this website.
Acanac uses information voluntarily given by our users to enhance their experience with our service, whether to provide interactive or personalized elements on the sites or to better prepare future services. We may also use the information provided in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Acanac may share information with partner companies but never with any third parties such as advertisers or sponsors.
If you have any questions about our website privacy notice, you may write to us:
By email: privacy@acanac.ca
By mail:
Acanac c/o Privacy Officer
177 Nepean St. Suite 300, Ottawa, ON, K2P 0B4
If you wish to view the full Privacy Policy click here.
Cookies are small data files exchanged between Internet Browsers and Internet Web servers for the purpose of allowing the Webserver to store information on the user’s computer for use during current or subsequent website visits. Typically, the information stored would include users’ preferences or other data to streamline website viewing.
The Acanac webservers deliver cookies to allow us to provide you a more user-friendly visit to our website and to collect information on how you navigate our website.
We use cookies to store your choices and a browser session identifier. A browser session identifier is how a webserver keeps track of your browser across multiple page loads. Without it, you may need to specify your Language and Location for each page.
Acanac also uses analytics cookies to track user traffic patterns. Over time, our website developers can use the aggregated information from multiple visits to help us improve our site design, content or to improve our business and marketing strategies. Our advertising systems deliver cookies to better track ad impressions, sales and click rates. The information we collect from our use of cookies is not linked to or stored with your personal identity unless you directly contact us following an interaction with our website or other marketing platforms.
You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.
If you choose to visit our website with cookies disabled, some of the site features may not work correctly.
The web server will log statistical information such as visitors' IP addresses, type of operating systems, time and duration of visits, and web pages, images, files requested. We will use these logs in our efforts to improve our website’s performance and efficiency or aid in the investigation of any reported problems or abuse. Such logs are governed by our Privacy Policy.
Acanac tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Acanac does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser).
When we use tracking information to determine which areas of our sites users like, and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don’t track which terms a particular user enters.
When you submit a form or make a request through our website, Acanac retains that information as well as your IP address. These are voluntary submissions to receive our electronic newsletters, to participate in our message boards or forums, to email a friend, and from participation in polls and surveys or to order any service. The information is retained in a secure database that is accessible only by employees with a need-to-know and need-to-access.
We collect this information in order to validate your account and also to contact you in order to complete your request. The information you provide to us may also be used to generate aggregate data (statistics). These statistics are used for improving our website, our services or to improve our business and marketing strategies or aid in the investigation of any reported problems or abuse. If you cancel, abandon or otherwise navigate away from an order form before completing or submitting the order, we will retain the information you had entered up to the point of abandonment for a maximum period of seven days. This information may be used to identify problems with our website and/or improve user experience.
If you submit an employment application or otherwise use our Careers Portal (hosted by iCIMS), please rest assured that our privacy policy covers all the information we collect, use or disclose for employment purposes. In addition, your information is also protected in accordance with the iCIMS Privacy Policy.
Users of the site’s Message Boards and Forums must register separately for these services (both are free of charge) in order to post messages, although they needn’t register to visit the site. During registration the user is required to supply a username, password, and email address.
Our site users can choose to electronically forward a link, page, or documents to someone else by clicking “e-mail this to a friend”. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. Acanac may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
Acanac may occasionally conduct user surveys to better target our services to our audience. We sometimes share the aggregated demographic information in these surveys with our partner companies. We never share any of this information about specific individuals with any other third party.
By using this site, you consent to the collection and use of this information by Acanac. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
For More Information:
If you have questions or concerns about your privacy, you can contact us by email at privacy@acanac.ca.
The National Do Not Call List (DNCL) will allow Canadians to reduce the number of unwanted telemarketing calls and faxes Canadians receive.
As of September 30, 2008, you can register your home phone, cellular phone or fax number(s) on the National DNCL. Signing up is simple, quick and free. You can sign up online at www.lnnte-dncl.gc.ca or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889). Once you have signed up, many telemarketers can no longer call you starting 31 days after your registration. You must renew your registration every three years if you want your number(s) to stay on the National DNCL.
Complaints about telemarketers can be made through the National DNCL website (www.lnnte-dncl.gc.ca) or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889). Types of complaints can include receiving a call even though you have registered on the National DNCL, receiving a call outside of permitted calling hours, a telemarketer who does not put your name and number on their do not call list, or any other violation of the rules. When making a complaint, remember that you must provide information such as the date of the call and the name or telephone number of the telemarketer. The CRTC will investigate complaints and can penalize telemarketers found to be in violation of any of the CRTC’s Unsolicited Telecommunications Rules. As of September 30, 2008, the CRTC can levy penalties of up to $1,500 for an individual and up to $15,000 for a corporation, for each violation.
Among other things, the Telemarketing Rules require all telemarketers to: identify who they are and, upon request, provide consumers with a fax or telephone number where they can speak to someone about the telemarketing call, display the telephone number that they are calling from or that the consumer can call to reach them only make calls and send faxes between 9:00 a.m. and 9:30 p.m. on weekdays and between 10:00 a.m. and 6:00 p.m. on weekends maintain their own do not call lists, and register with the National Do Not Call List. For more information, see Part III of the Unsolicited Telecommunications Rules.
Parliament amended the Telecommunications Act in 2005. These amendments provide for a National Do Not Call List (DNCL), on which Canadian consumers can register to reduce the number of unwanted telemarketing calls and faxes they receive. The National DNCL will launch on September 30, 2008. Among other things, the National DNCL Rules require telemarketers to: not call the home phone, cellular phone and fax numbers that consumers have registered on the National DNCL (except where a consumer has consented to be contacted) purchase a subscription for the area codes they intend to call download the numbers from the National DNCL and delete them from their calling lists, and use a version of the National DNCL that is not older than 31 days. For more information, see Part II of the Unsolicited Telecommunications Rules.
Registering on the National DNCL will reduce but not eliminate all telemarketing calls and faxes. There are certain kinds of telemarketing calls and faxes that are exempt from the National DNCL, including those made by or on behalf of: registered charities seeking donations newspapers looking for subscriptions political parties and their candidates, and companies with whom you have an existing commercial relationship; for example, if you have done business with a company in the previous 18 months––such as a carpet-cleaning company––that company can call you. Telemarketers making exempt calls must maintain their own do not call lists. If you do not want to be called by these telemarketers, you can ask to be put on their do not call lists. They are obliged to do so within 31 days.
For more information, see Part II of the Unsolicited Telecommunications Rules and the Telecommunications Act.
You will continue to receive calls from organizations conducting market research, polls or surveys even though you are registered on the National DNCL. These are not considered telemarketing calls because they are not selling a product or service, or requesting donations. Rules telemarketers must follow when they call Among other things, telemarketers must: identify who they are and, upon request, provide you with a fax or telephone number where you can speak to someone about the telemarketing call display the telephone number that they are calling from or that you can call to reach them, and only call or send faxes between 9:00 a.m. and 9:30 p.m. on weekdays and between 10:00 a.m. and 6:00 p.m. on weekends. Telemarketers must not use Automatic Dialing and Announcing Device (devices that dial telephone numbers automatically and deliver a pre-recorded message). However, these devices can be used by police and fire departments, schools and hospitals, as well as for appointment reminders and thank you calls.
For more information, see Part III and Part IV of the Unsolicited Telecommunications Rules.
Whenever you speak with an Acanac representative, you will be asked a number of screening questions. These questions are designed to help us protect your privacy and your personal information. Acanac does not want to release your information to the wrong the person. Identity thieves often target call centers for the express purpose of illegally obtaining someone’s information.
We strongly encourage all customers to put a password on their account. This will reduce the number of screening questions that our customer service agents must asked you. Like all passwords; make sure it is something secret that only you would know and cannot be easily guessed.
We record our telephone calls. These recordings are primarily made for training and quality assurance purposes. However, in some circumstances, such as a billing dispute or security concern, recordings may be reviewed in order to verify what information was discussed during the call. This may assist us to resolve disputes or security concerns more accurately and quickly.
Notice and Notice is a tool established in the Copyright Act to help copyright owners address online copyright infringement (e.g. illegal downloading) so that they can protect their copyright material while respecting the interests and freedom of users. It formalized a voluntary industry-based practice that has been in place for several years.
When a copyright owner thinks that an Internet user might be infringing their copyright, they can send a notice of alleged infringement to the user's Internet service provider (ISP), such as Acanac. Notice and Notice requires that Acanac forward (e.g. via email) the notice of alleged infringement to the user and then inform the copyright owner once this has been done.
For example, a copyright owner observes an Internet user with a Canadian Internet protocol (IP) address downloading a movie from a pirate site. Not knowing who the person is, the copyright owner can send a notice of alleged infringement to the ISP that owns the relevant IP address. The ISP must then forward the notice to its subscriber who was using that IP address at the time of the alleged infringement.
Upon receipt of an alleged copyright infringement notice, Acanac must electronically forward an unaltered copy of the notice to the identified end user. The law states that Acanac must also preserve records associated to the identification of the end user for a minimum of 6 months. Records may be preserved for a maximum of 12 months in the event the copyright owner pursues a suit against the end user.
No, Acanac does not monitor customer Internet activities for possible copyright infringement. Acanac will not investigate the copyright owner’s claim(s), nor will assess the merits of the claim. Acanac simply play the role of messenger; Acanac receives the copyright holder’s notice and forwards a copy to the customer.
No, copyright owners do not have access to end user information through the notice-and-notice regime. Acanac does not share end user information with the copyright owner unless ordered to do so by a court with the appropriate jurisdictional authority. The only information Acanac provides to the copyright owner is whether or not the notice was successfully forwarded to the end user.
The notice itself simply means that a copyright owner has identified their assigned IP address as being involved in an activity that allegedly infringes their copyright. The goal of the Notice and Notice regime is to discourage online infringement. Receiving a notice does not necessarily mean that you have in fact infringed copyright or that you will be sued for copyright infringement.
If you receive a notice, it must contain information that will help you understand the details of the allegation, including the date and time of the alleged conduct. For instance, you may receive a notice in which a copyright owner alleges that you or someone using your Internet address has engaged in illegal downloading or illegally sharing a song or movie.
It is possible that the notice pertains to acts that were undertaken by someone using your Internet connection without your knowledge. You may want to ensure that your home network is secured by a strong password to prevent others from using your Internet connection to engage in infringement.
The Notice and Notice regime does not impose any obligations on a subscriber who receives a notice, and it does not require the subscriber to contact the copyright owner or the intermediary.
According to the published Acanac Acceptable Use Policy (AUP), the account holder is responsible for all activities originating from the Internet service. To avoid unauthorized use of the Internet connection, it is important that secure passwords be enabled on home Wi-Fi networks if applicable and to change the password(s) on a regular basis.
Acanac is committed to protecting a customer’s rights to privacy and is compliant with the Canadian Charter of Rights and Freedoms, the CRTC Confidential Customer Information Rules, and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Acanac offers a variety of telephony and Internet solutions to its customers. The use of a telephone number, IP address, email address, and other service attributes, may identify Acanac as a customer’s service provider.
As a result, government and law enforcement agencies as well as private interests may contact Acanac to request information about its customers in relation to national security, a criminal investigation or civil action. Acanac will only disclose a subscriber’s information when compelled to do so by Canadian law. Government or law enforcement agencies do not have direct access to any Acanac customer databases or network.
It is Acanac policy to require a lawful order validating the government agency, law enforcement agency, or private interest’s lawful authority to request the information before any subscriber information is disclosed, except in any of the following national security or law enforcement situations:
All production orders and emergency requests for information are thoroughly vetted by the Acanac Law Enforcement Agency Support Group (LEA Support) before any information is disclosed. Throughout the process, LEA Support will review the production order for judicial jurisdiction, any irregularities, validity, accuracy and relevance. If Acanac is not satisfied that the production order meets the applicable legislative and regulatory requirements for the release of information Acanac will reject the request and if necessary, oppose the request in court.
Whenever feasible, Acanac will notify affected residential subscribers when it has received a third party request for their information, unless explicitly prohibited by law or lawful order.
An example of an Acanac partner rejecting a motion can be found here.
This notice is meant to inform you about the Acanac policy with regard to how we use, collect, or disclose personal information.
If you have any general questions concerning access to or use of your personal information, you should contact our customer service team at 1-866-281-3538.
If you have any unresolved concerns or wish to make a privacy related complaint, you may contact the Privacy Office directly at 1-855-376-5423.
Write to us by email: privacy@acanac.ca
Or by regular mail at:
Acanac c/o Privacy Officer
177 Nepean St. Suite 300, Ottawa, ON, K2P 0B4
Personal Information Protection and Electronic Documents Act: You can download and print the act in its entirety at www.priv.gc.ca
In accordance with PIPEDA, we define personal information as any information (in any format) that is about an identifiable individual. This may include information such as, but not limited to:
This does not include business contact information or other instances where PIPEDA does not apply to personal information such as personal information collected, used or disclosed by federal government organizations under the Privacy Act, Provincial or territorial governments and their agents.
* In accordance with our Terms & Conditions, Acanac retains ownership of any identifiers assigned or provided to the Customer in association with the Service.
Permission given by a customer where the customer provides:
An assumption of permission inferred from the actions or statements of the customer. For clarity, it is an understanding that is not directly stated. For example, to subscribe to any of our services we need some basic information from you to set up your account.
Acanac has designated privacy officers to respond to any complaints or inquiries with regards to how we use your personal information. These officers are responsible for overseeing our compliance with PIPEDA. All Acanac employees are trained to follow our policy and procedures.
When subscribing to any of our services, you are providing implied consent for us to collect personal information like your name, phone number, and billing information.
We will obtain your express consent prior to using or disclosing your personal information for a purpose that is not described within this policy, or that we did not identify to you at the time of collection.
When dealing with certain emergencies or legal issues, Acanac may be required by law to disclose your personal information without seeking or obtaining your consent.
Acanac may collect and retain your personal information:
In instances where we require your personal information for a purpose that is not listed above, Acanac will identify the purpose at the time of collection.
Acanac shall limit the type and quantity of personal information collected to the amount necessary to carry out the identified purpose(s). Whenever feasible, our representative will explain why the information is needed at the time of collection.
Unless we obtain your express consent or a disclosure is pursuant to a legal process, any personal information held by Acanac is kept confidential and will not be used or disclosed to anyone other than:
Any publicly available information, such as a listed name, address or telephone number (411 or white pages listings) is not kept as confidential. You should also be aware that the fact that you are an Acanac customer may be revealed to others when using the Service.
We will retain your personal information only long enough to satisfy the purpose(s) to which you have already consented. Within a reasonable time after the purpose has been satisfied, your sensitive information will be destroyed or made anonymous.
** In order to establish and provide you with ongoing service, Acanac must work with various third parties. These disclosures are made on a confidential basis with requirements to ensure that your information is safeguarded and only used for the specific purpose it was disclosed. These purposes may include, but are not limited to:
Keeping in mind the purpose of its use, we will make every reasonable effort to keep your personal information as accurate and complete as possible. We encourage your participation by helping us correct anything you feel we may have missed.
Acanac is working hard to keep your personal information protected from unauthorized access and any other type of misuse. Access to your personal information is restricted and only made available to authorized personnel with a need-to-know. We are continuously looking to improve our physical and technological security controls in order to meet or exceed industry standards.
When it is no longer needed, we make sure that your information is securely destroyed or made anonymous.
We encourage you to read our privacy policy. If you are not able to access it from our website, we will gladly provide you with a copy. If you wish to discuss the policy, we are ready to answer any questions you may have.
You are entitled to have access to or challenge the accuracy of your personal information that is under our care. Upon your written request, Acanac will promptly inform you of the existence, use, or disclosure of your personal information.
In some limited circumstances, if the information you requested is too costly to collect or if it conflicts with any legal or commercial proprietary obligations, Acanac may withhold access or charge a reasonable fee. In the event that Acanac does withhold access, you will be notified of the reason(s) no later than 14 days after your request was submitted.
We are committed to being as receptive and accommodating as possible in responding to any issues you may have about the handling of your personal information. Any customer complaints received by Acanac about our compliance with PIPEDA will be acknowledged, investigated, and documented.
If you feel that the Acanac Privacy Officer has not adequately resolved your issue, you may challenge our compliance with the Privacy Commissioner of Canada. Please consult their Guide to the Complaint Process, call them toll free at 1-800-282-1376 or visit their website at www.priv.gc.ca for more information.
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec, K1A 1H3
Acanac reserves the right to add, modify, or remove any section of this document in order for it to remain representative of Acanac business operations and continue to be compliant with PIPEDA.
This policy was last updated: 07/20/2016
Established in 2004, Acanac has become a leading independent provider of telecommunications services. We earned our leadership position in the industry by providing customers with affordable, reliable service. Acanac is your one-stop service provider for all of your communication needs.
There are important differences between business phone solutions, which are at higher risk of fraud; and residential services, which are rarely affected. Fraudsters generally target businesses because complex phone systems with multiple lines allow for larger call volumes and make it much harder to detect unauthorized usage despite strict monitoring practices. For more information about how businesses can eliminate the risk of toll fraud, click here.
Although toll fraud is an extremely rare occurrence for residential consumers, here are some quick tips to ensure that you are using your services correctly and avoiding any practices that could put you at risk:
If you have any additional questions about your services, please don’t hesitate to contact us. We’d be happy to assist you!
The Office of the Privacy Commissioner of Canada has released some great information and guidance documents to help you protect yourself against identity theft and what to do when you believe you have become a victim of identity theft. For more information, visit their website at: https://www.priv.gc.ca/information
Phishing (or spear phishing) is a form of fraudulent activity designed to trick you into to divulging your personal information; some of these scams (such as emails, surveys or text messages) are expertly crafted to look genuine and may even pretend to be from someone you trust, like Acanac, a family member or your bank. You can often tell that they are not legitimate;
Canada's anti-spam law (CASL) was passed in December 2010 and came into force on July 1, 2014. The law will help to protect Canadians from these types of email by prohibiting the sending of commercial electronic messages (includes emails and text messages) without the recipient's consent (permission). For More Information about this, you can visit: http://fightspam.gc.ca
The National Cyber Security Alliance has put together a very informative and interactive website check them out!
Acanac does not offer any guarantee about the privacy policy, security or content of any third party links found on acanac.com and is not responsible for the information found through these links, nor does it endorse the sites and their content. To be clear, Acanac is not responsible for the accuracy, completeness or reliability of the content on those websites and provide the links solely for your convenience.
There has been a recent increase in reports by customers receiving unwanted pop-up surveys. The survey is simply a form of phishing designed to trick you into providing your personal information. Please rest assured that Acanac is in no part responsible for that survey. Persons who have followed the survey to completion are often asked to provide credit card details before they are able to claim their “gift”. The malware adjusts itself to represent the service provider of whomever has fallen victim. It does this by performing a simple lookup of the owner of the IP address the computer is presenting. For Acanac customers, the survey may present itself as conducting the survey on behalf of Acanac.
This malware has been proliferating online for some time now and after having already received a number of complaints. Until these attacks are stopped, educating our customers that we do not perform surveys in such a manner is our only option.
In the event that you have been a victim of that survey, please consider reporting the incident to the local police or the Canadian Anti-Fraud Centre (1-888-495-8501). The Office of the Privacy Commissioner has some great information about protecting your identity and online safety. You may wish to visit their website at https://www.priv.gc.ca/index_e.asp
Respecting Privacy, Safeguarding Data and Enabling Trust is the theme for Data Privacy Day (DPD), an international effort held annually on January 28 to create awareness about the importance of privacy and protecting personal information.
Read more at: https://www.staysafeonline.org/data-privacy-day/about#sthash.JJu6LAT9.dpuf
Netgear has released updated firmware images in response to public disclosures that its routers were vulnerable to a remotely exploitable authentication bypass vulnerability. Exploitation of this vulnerability could allow an attacker to access the administration portal of a vulnerable device without knowledge of the password. At least 8 models have been identified to be vulnerable but have updated firmware available for download from the Netgear support website.
The Heartbleed Bug is a serious vulnerability in the popular OpenSSL cryptographic software library. This weakness allows stealing the information protected, under normal conditions, by the SSL/TLS encryption used to secure the Internet. SSL/TLS provides communication security and privacy over the Internet for applications such as web, email, instant messaging (IM) and some virtual private networks (VPNs).
Read more at: http://heartbleed.com/
Misfortune Cookie is a critical vulnerability that allows an intruder to remotely take over an Internet router and use it to attack home and business networks.
Read more at: http://mis.fortunecook.ie/
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