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Important: Please read our FAQ section before contacting us. Most common questions and answers can be found there. Click Here You can also view our movie tutorials. Click Here.
INTERNET TRAFFIC MANAGEMENT POLICIES (ITMP)
Acanac's traffic management policies come into effect only if downstream network congestion occurs on a network segment. If congestion occurs, the traffic management policies reduce the amount of down stream bandwidth available up-to half of your plans available speed between 7PM to 12AM.
For the majority of customers the Internet experience is unaffected by our traffic management policies and both upstream and downstream bandwidth will be available to ensure the full operation of any application.
The ITMPs use IP addresses or PPPOE user names to make real-time traffic management decisions in relation to the network. Since IP addresses have the potential to be linked to an individual's customer account, IP addresses could be considered personal information. The traffic management policies implemented by Acanac do not involve capturing, storing or archiving this information in any way.
Acanac FeedBack & Complaints
Acanac FeedBack & Complaints
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Commissioner for Complaints for Telecommunications Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-16871. |
Don't Just Take Our Word
Please visit the Acanac community for an unbiased opinion of our company.